50008385 Mitel 6920W Gigabit WiFi IP Phone

Product Outline of 50008385 Mitel 6920W IP Phone

The Mitel 50008385 6920W Gigabit WiFi IP Phone is a modern business desk phone designed for high-performance enterprise communication. It combines advanced voice technology, wireless connectivity, and a user-friendly interface to deliver reliable and professional call handling.

Manufacturer Details

• Brand: Mitel
• Manufacturer Part Number: 50008385
• Model: 6920W Gigabit WiFi IP Phone

Display and User Interface

Visual Experience

• 3.5-inch full-color screen
• Resolution of 320 x 240 pixels for clear visibility

Navigation and Controls

• Four-way navigation pad for quick menu access
• Four context-aware soft keys
• Up to 18 programmable keys across three pages

Dedicated Feature Buttons

• Contacts and call log access
• Voicemail and system settings
• Redial, hold, mute, and speaker or headset toggle
• Volume control and call termination key

Audio and Call Performance

Sound Quality

• Full-duplex speakerphone for natural conversations
• Wideband audio on handset and speakerphone

Supported Audio Codecs

• G.711 u-law and A-law
• G.729 for bandwidth efficiency
• G.722 and G.722.1 for HD voice clarity

Connectivity and Networking

Wireless and Bluetooth Features

• Integrated Wi-Fi supporting 802.11 a/b/g/n standards
• Built-in Bluetooth 5.2 for headsets and mobile devices

Wired Network Options

• Dual Gigabit Ethernet ports (10/100/1000 Mbps)
• USB 2.0 port for compatible accessories
• Headset port with Electronic Hook Switch (EHS) support

Status Indicators

• LED alerts for active calls
• Message waiting notifications
• Mobile device connection status

Power and Expansion Capabilities

Power Supply Options

• IEEE 802.3af Power over Ethernet support
• Optional PoE injector
• Optional 48V external power adapter (sold separately)

Expansion Module Support

• Compatible with up to three Mitel M695 expansion modules
• Ideal for receptionists and high-call-volume users

System Compatibility

Supported Platforms

• Mitel MiVoice Business R8
• Mitel MiVoice Office 400 R5.0
• Mitel MiVoice 5000 R6.4
• Mitel MX-ONE R6.3
• MiCollab Client Release 7.2.2
• RingCentral BYOD with manual provisioning

Unpacking the Mitel 6920W: A Hybrid Connectivity Powerhouse

At its core, the Mitel 6920W is more than just an IP phone; it is a sophisticated communication endpoint. Its defining characteristic is the dual-network interface: a standard Gigabit Ethernet port for high-speed, wired network access and integrated dual-band 802.11a/b/g/n Wi-Fi. This hybrid design provides unparalleled deployment flexibility, allowing the phone to be placed anywhere within a strong Wi-Fi signal range without the constraint of a physical Ethernet cable, while still offering the option for a wired connection for maximum stability and Power over Ethernet (PoE) support.

Core Technical Specifications and Capabilities

Understanding the technical foundation of the 6920W is key to appreciating its value proposition. It is built to deliver crystal-clear voice quality and robust performance in demanding business environments.

Audio and Call Processing Features

HD Voice Quality: Wideband audio support (G.722 codec) ensures superior sound clarity, making conversations more natural and reducing listener fatigue.
Full-Duplex Handset and Speakerphone: Advanced acoustic design eliminates echo and allows for clear, simultaneous two-way conversation on the speakerphone.
Noise Cancellation Technology: Built-in algorithms minimize background office noise, ensuring your voice is transmitted clearly even in open-plan environments.

Network and Connectivity Specifications

Dual-Band 802.11 a/b/g/n Wi-Fi: Connects to both 2.4 GHz and 5 GHz networks, with support for WPA, WPA2, and 802.1X authentication for enterprise-grade security.
Gigabit Ethernet (10/100/1000) Switch: The integrated network switch features a PC port, allowing a computer to share the phone's network connection, thereby reducing cable clutter.
Power Options: Supports IEEE 802.3af PoE (Class 2), an external power adapter, or Power over LAN (PoL) from a Mitel controller.

Key Benefits for Businesses and End-Users

Deploying the Mitel 6920W Gigabit WiFi IP Phone translates into tangible advantages for both IT administrators and daily users, driving efficiency and enhancing the communication experience.

Enhanced Workplace Flexibility and Mobility

The integrated Wi-Fi capability is a game-changer for office layout and employee mobility. It allows for easy placement in meeting rooms, hot-desking areas, lobby stations, or other locations where running Ethernet cables is impractical or costly. Employees can maintain a single extension identity even when moving between workspaces temporarily, fostering a more dynamic and collaborative environment.

Superior User Experience and Productivity

Beyond wireless freedom, the phone is designed for intuitive use. The high-resolution, customizable grayscale display provides excellent visibility for call logs, directories, and presence information. Programmable soft keys and line appearances streamline call handling, allowing users to manage multiple lines, park calls, initiate transfers, and access features like call forwarding with a single button press.

Seamless Integration with Mitel Ecosystems

The 6920W is not a standalone device; it thrives within Mitel's software environment. It fully supports Mitel's Unified Communicator (UC) Advanced for integrated call control, visual voicemail, and chat from a desktop client. It also works flawlessly with Mitel's mobility solutions, enabling features like seamless call handoff between the desk phone and a mobile device.

Ideal Use Cases and Deployment Scenarios

The versatility of the Mitel 6920W makes it suitable for a wide array of business settings and specific user roles.

For Modern Flexible Offices

In workplaces adopting Activity-Based Working (ABW) or hot-desking models, the 6920W is an ideal tool. Employees can log into any WiFi-enabled phone with their personal extension and access their complete call profile, including speed dials and settings. This eliminates the need for assigned desks while maintaining professional telephony functionality.

For Specialty and Common Areas

Conference & Huddle Rooms: Provides a dedicated, clean-looking communication point without the need for exposed cables.
Hospitality & Front Desks: Allows for discreet placement at concierge or reception areas where wiring may be challenging.
Warehouses and Manufacturing Floors: Enables communication at quality check stations or supervisor posts where wired infrastructure is limited.
Healthcare Settings: Can be used at nursing stations or in ancillary departments where mobility and cleanability are factors.

Configuration and Management

Successful deployment of the 6920W involves careful planning and configuration to leverage its full potential while ensuring network security and performance.

Network Planning for WiFi Phones

Voice over Wi-Fi (VoWiFi) requires a robust wireless infrastructure. Key considerations include conducting a proper site survey to ensure adequate coverage and signal strength, implementing Quality of Service (QoS) policies on wireless controllers to prioritize voice traffic (using WMM), and ensuring sufficient capacity on access points to handle the additional load of voice devices alongside data traffic.

Security Configuration Recommendations

Always use WPA2-Enterprise (802.1X) authentication where possible to provide individual user credentials for network access.Segment voice traffic on a separate VLAN to isolate it from general data traffic and enhance security.
Keep phone firmware updated to the latest version provided by Mitel to address any security vulnerabilities and gain feature improvements.

Administration via Mitel DB Programming

The phone is centrally configured and managed through the Mitel telephone system's database programming (DB Programming). Administrators can remotely set parameters, assign extensions, configure WiFi SSIDs and security keys, define button maps, and deploy firmware updates. This centralized control significantly reduces the cost and complexity of ongoing management.

Comparing the 6920W Within the Mitel 6900 Series Family

It is helpful to position the 6920W relative to its siblings to understand its unique place in the portfolio.

6920W vs. Standard 6920 IP Phone

The standard Mitel 6920 is functionally identical in terms of call processing, audio quality, and display. The sole, but significant, difference is the lack of integrated Wi-Fi. The 6920 relies solely on a wired Gigabit Ethernet connection. The choice between the two often comes down to the specific deployment needs and the value placed on wireless flexibility versus the simplicity and absolute stability of a wired connection.

6920W vs. Higher-End 6930 & 6940 Models

The Mitel 6930 and 6940 phones offer larger, color LCD displays, more programmable buttons, and support for advanced applications like XML-based productivity widgets. However, neither the 6930 nor the base 6940 model includes built-in Wi-Fi. The 6920W, therefore, occupies a special niche: it provides the advanced wireless connectivity option combined with the proven, cost-effective form factor of the 6920/30 series, making it a uniquely balanced solution for users who need wireless but do not require a large color screen.

Compatibility with Cloud

As businesses transition to cloud-based Unified Communications as a Service (UCaaS), the 6920W remains a viable endpoint. It is fully compatible with Mitel's cloud offerings, allowing organizations to leverage their existing handsets in a new service model, thereby protecting their hardware investment and providing a consistent user experience during and after migration.

The Mitel 50008385 6920W Gigabit WiFi IP Phone represents a critical intersection of reliability, advanced feature sets, and deployment flexibility. It addresses the concrete challenges of modern workspace design while delivering the uncompromising voice quality and system integration that Mitel is known for. For businesses seeking to empower their workforce with professional, mobile-ready communication tools without sacrificing functionality or manageability, the 6920W emerges as a compelling and strategic choice.